GabsterDocs

Guide

Videos

Every video tutorial in one place, grouped like the playlists on Gabster's YouTube channel.

Each video is under a minute and covers one task. The videos are in Arabic. Under each one is a link to the page that explains the same screen in detail.

Start here

Your first look at the dashboardGuide page: Dashboard tour
Where to start with your agentGuide page: Dashboard tour
Add your team to the dashboardGuide page: Team members
Your first shift answering customersGuide page: Notifications
See your customers' new messages from the bellGuide page: Notifications
Organization, projects and agents explainedGuide page: Organization and projects
Pick the agent you are working onGuide page: Organization and projects
Find one customer's notificationsGuide page: Notifications
Update your business detailsGuide page: Organization and projects
Create a new project for a branch or clientGuide page: Organization and projects
Move between your organizationsGuide page: Organization and projects
What 'remaining credit' in the sidebar meansGuide page: WhatsApp Wallet

Teach your AI Agent

Where to put your agent's informationGuide page: Knowledge Base
Teach your agent about your business in your own wordsGuide page: Knowledge Base
Let your agent learn from your filesGuide page: Knowledge Base
Teach your agent a page from your websiteGuide page: Knowledge Base
Teach your agent your whole websiteGuide page: Knowledge Base
Give your agent your product listGuide page: Knowledge Base
What 'Trained' means next to your informationGuide page: Knowledge Base
Test your agent before customers talk to itGuide page: Playground
Fix a wrong answer your agent gaveGuide page: Customer Conversations
Tell your agent how to behave, in your own wordsGuide page: Instruction Builder
Why the Instruction Builder turned down your requestGuide page: Instruction Builder
Choose who answers first: your agent or your teamGuide page: Conversations and translation
See the questions your agent couldn't answerGuide page: Knowledge Base
Answer a question your agent missedGuide page: Knowledge Base
Ignore a question that isn't for your businessGuide page: Knowledge Base
Update your agent's file when details changeGuide page: Knowledge Base
Paste in instructions you already wroteGuide page: Playground
Make your agent's instructions clearerGuide page: Playground
Give your agent a name and a pictureGuide page: General settings
Check your agent's information doesn't contradict itselfGuide page: Knowledge Base
Choose whether your agent asks for customer detailsGuide page: General settings
Let your agent understand photos customers sendGuide page: General settings
Pick your agent's default dialectGuide page: Dialect
Stop your agent using words you don't wantGuide page: Dialect
Choose the language of team join messagesGuide page: Conversations and translation

Reach your customers

Which WhatsApp number to connectGuide page: Channels
Connect your WhatsApp to your agentGuide page: Channels
Test your agent from your own phone on WhatsAppGuide page: Channels
Let your agent answer Instagram messagesGuide page: Channels
Connect your Facebook page to your agentGuide page: Channels
Let your agent answer on TikTokGuide page: Channels
Connect your Salla store to your agentGuide page: Channels
Let your agent reply to comments on your postsGuide page: Channels
Reply only to comments with chosen wordsGuide page: Channels
Don't reply to the same customer twiceGuide page: Channels
Reply to comments with your own fixed messageGuide page: Channels
Stop your agent on one channelGuide page: Channels
Put your agent on your websiteGuide page: Embed
Name your agent in your website chatGuide page: Customize
Offer visitors ready-made questionsGuide page: Customize
Greet your website visitors with a messageGuide page: Customize
Set the chat window to right-to-leftGuide page: Customize
Match the chat window to your brand coloursGuide page: Customize
Place the chat button where you want itGuide page: Customize
Close chats with a friendly goodbyeGuide page: Customize
Change the words shown in your chat widgetGuide page: Conversations and translation
Floating bubble or in-page panel?Guide page: Embed

Your AI Agent on the phone

What to get from your phone providerGuide page: Calls and voice
What the Agent Voice tab is really forGuide page: Calls and voice
Choose who answers your callsGuide page: Calls and voice
Pick your agent's voice for callsGuide page: Calls and voice
Tell your agent how to talk on callsGuide page: Calls and voice
Greet callers with a phone menuGuide page: Calls and voice
Never leave a caller hangingGuide page: Calls and voice
Route website calls to your teamGuide page: Calls and voice
See every call that reached youGuide page: Call Log
Listen back to a customer callGuide page: Call Log
Read a call instead of listening to itGuide page: Call Log

Your daily work

See what your agent told your customersGuide page: Customer Conversations
Find the customers waiting for your teamGuide page: Customer Conversations
Take over a conversation from your agentGuide page: Customer Conversations
Hand the conversation back to your agentGuide page: Customer Conversations
Find a customer's conversation by nameGuide page: Customer Conversations
When your agent hands a customer to your teamGuide page: Functions and handoff
Leave a note your team sees and the customer doesn'tGuide page: Customer Conversations
Close a conversation once it's resolvedGuide page: Customer Conversations
Answer the longest-waiting customer firstGuide page: Customer Conversations
Transfer a conversation to a teammateGuide page: Customer Conversations
See your customer's details without leaving the chatGuide page: Customer Conversations
Read your customer's mood before you replyGuide page: Customer Conversations
Get the customer's story at a glanceGuide page: Customer Conversations
Save the details your agent found in the chatGuide page: Customer Conversations
Know your customer from their full profileGuide page: Customer Conversations
Let your agent complete a customer's profileGuide page: Customer Conversations
Tag a conversationGuide page: Customer Conversations
Create a tag your agent understandsGuide page: Tags
Choose what happens when your agent hands offGuide page: Functions and handoff
Tell your agent when to pass customers to youGuide page: Functions and handoff
Follow your tickets by statusGuide page: Tickets
See what the customer asked for in their ticketGuide page: Tickets
Find a customer's ticket by phone numberGuide page: Tickets
Understand a ticket's stagesGuide page: Tickets
Open a ticket straight from a conversationGuide page: Customer Conversations
Have your agent collect requests into a ticketGuide page: Functions and handoff
Choose yourself what your agent asks forGuide page: Functions and handoff
Turn a function on so your agent uses itGuide page: Functions and handoff
Every conversation, from every channel, in one placeGuide page: Customer Conversations

Sell more

Understand your Customers pageGuide page: Customers
Bring all your customers in with one fileGuide page: Customers
Add a new customer yourselfGuide page: Customers
Download your customer listGuide page: Customers
Know what's left in your WhatsApp WalletGuide page: WhatsApp Wallet
See how many free replies you have leftGuide page: WhatsApp Wallet
Top up your WhatsApp WalletGuide page: WhatsApp Wallet
Write your first WhatsApp templateGuide page: Campaigns
Check your template is ready to sendGuide page: Campaigns
Check your number's health before a campaignGuide page: Campaigns
Send a WhatsApp campaign to your customersGuide page: Campaigns
Send your campaign to just one groupGuide page: Campaigns
See how many people read your campaignGuide page: Campaigns
Find who didn't get your campaign, and whyGuide page: Campaigns
See what your campaign costGuide page: Campaigns
How Meta charges for WhatsApp messagesGuide page: WhatsApp Wallet

Your bookings

Create a calendar for your appointmentsGuide page: Calendars
Set the hours customers can bookGuide page: Calendars
Block a break in the middle of the dayGuide page: Calendars
Close a day off on your calendarGuide page: Calendars
Make sure your team is ready for bookingsGuide page: Calendars
Ask customers what you need when they bookGuide page: Calendars
Read your calendar at a glanceGuide page: Calendars
See who booked and whenGuide page: Calendars
Share your booking link with customersGuide page: Calendars

Know what is happening

See who is answering your customersGuide page: Dashboard tour
Where to find your business numbersGuide page: Analytics
Find out what your customers ask mostGuide page: Analytics
Read your week's summary in a minuteGuide page: Executive Reports
See which channel brings the most customersGuide page: Executive Reports
See which teammates have startedGuide page: Dashboard tour
Ask your data a question and get the answerGuide page: Business Agent
Your day at a glance on one dashboardGuide page: Data Dashboards
Change the period your numbers coverGuide page: Dashboard tour
See who on your team replies mostGuide page: Project analytics
See your busiest agentsGuide page: Dashboard tour
See which days your agent is busiestGuide page: Analytics
Compare this week with last weekGuide page: Executive Reports
Share your weekly report with your partnerGuide page: Executive Reports
Export your numbers reportGuide page: Dashboard tour
See how far your customers getGuide page: Data Dashboards
Ready-made dashboards for your numbersGuide page: Data Dashboards
Copy a ready dashboard to make it yoursGuide page: Data Dashboards
Add the number you care about to your dashboardGuide page: Data Dashboards
Arrange your dashboard your wayGuide page: Data Dashboards
See which tags come up mostGuide page: Tags

Gabster in your AI assistant

Connect Gabster to ClaudeGuide page: Connect your assistant
Ask Claude about your businessGuide page: What you can ask
Teach your agent from the chatGuide page: What you can ask
Change your agent's instructions safelyGuide page: What you can ask
Handle waiting customers from ClaudeGuide page: What you can ask
Your tickets from the chatGuide page: What you can ask
You approve every changeGuide page: Gabster in your AI assistant

Notifications

Follow new conversations and customer messages from the notification bell and the notifications center.

Gabster in your AI assistant

Build, test, put live and run your AI Agent by asking Claude or ChatGPT, with your OK before any change reaches your customers, your team or your money.

On this page

Start hereTeach your AI AgentReach your customersYour AI Agent on the phoneYour daily workSell moreYour bookingsKnow what is happeningGabster in your AI assistant