Calls and voice

These settings let your AI Agent receive and make phone calls: connect the SIP line, choose the voice and speech models, write call instructions, set up the IVR Menu, connect a SIP provider line and give staff members extensions for widget calls. You will need the connection details from your phone provider.

How to open itCopy Anchor Link

In the sidebar, open AI Agent Setup (إعداد الموظف), then Settings (الإعدادات), and choose the tab you need in the bar at the top.

Calls: SIP setupCopy Anchor Link

The Calls (المكالمات) tab has two sub-tabs: SIP setup (تهيئة SIP) and Voice instructions (تعليمات الصوت). SIP setup opens first.

SIP identityCopy Anchor Link

• SIP number (رقم SIP): the phone number or extension callers dial to reach your AI Agent. Usually a DID number or internal extension from your phone provider.

ExtensionCopy Anchor Link

• Extension ID (معرّف التمديد): the internal dial-plan ID. It defaults to the SIP number; change it only if your phone system uses a different ID.
• Who answers calls? (من يجيب على المكالمات؟): choose AI Agent (روبوت) to have the AI answer automatically, or Staff member (موظف) to have a human colleague answer. With Staff member, incoming calls ring all the team members who have their own phone extension set for this AI Agent at once, while the caller hears hold music; the first to pick up takes the call. If nobody answers, the call is logged as missed.

SIP lineCopy Anchor Link

Here you set where your phone provider sends calls from:

• SIP domain (نطاق SIP): the hostname from your provider, e.g. youraccount.sip.provider.com.
• Allowed IP / network (IP / الشبكة المسموحة): your provider's public IP address or network range (CIDR) to accept calls from.

Voice & modelsCopy Anchor Link

This card sets how your AI Agent speaks (text-to-speech) and how it understands callers (speech-to-text):

• Text-to-speech (TTS) provider (مزود صوت التحدث (TTS)): the service that generates your AI Agent's voice, such as ElevenLabs.
• Speech model (نموذج التحدث): the speech engine this provider uses.
• Transcription (STT) provider (مزود الاستماع (النسخ)): the service that turns the caller's speech into text.
• ElevenLabs voice (صوت ElevenLabs): a list of available voices. Each voice shows its name, a gender icon and a play button, and some have a short description; the selected voice's ID shows above the list. Choose the voice you want.

Calls: Voice instructionsCopy Anchor Link

The Voice instructions (تعليمات الصوت) sub-tab holds a text editor for the instructions your AI Agent follows during phone calls. According to the hint on the page, these instructions are saved in the general settings.

The toolbar above the editor has formatting buttons: bold, italic, underline and strikethrough; headings H1, H2 and H3; bullet list, numbered list and quote; alignment; insert link; and undo and redo. The toolbar stays visible while you scroll through the text.

IVR MenuCopy Anchor Link

This tab sets up a phone menu (IVR) that callers hear before they reach your AI Agent.

• Enable IVR Menu (تفعيل قائمة الرد الآلي): when on, callers hear this menu before reaching your AI Agent.

• Intro message (رسالة المقدمة): what the caller hears at the start of the call.

• When the destination is unreachable (عند تعذّر الوصول إلى الوجهة): choose what happens to the caller:

  Option	What happens
  Return caller to the AI Agent (إعادة المتصل إلى المساعد الذكي)	The caller goes back to your AI Agent
  Transfer to voicemail (التحويل إلى البريد الصوتي)	The caller is sent to voicemail when there is no answer
  End the call (إنهاء المكالمة)	The call ends when no one is available

• Menu options (خيارات القائمة): the options callers can press. Click Add (إضافة) to add one. While there are none, a message invites you to add the first option.

• Preview — what the caller hears (معاينة — ما يسمعه المتصل): shows what callers will hear once you add options.

At the bottom are two buttons: Save menu settings (حفظ إعدادات القائمة) to save the menu, and Delete settings (حذف الإعدادات).

Agent VoiceCopy Anchor Link

This tab connects an external SIP provider line and PBX settings so your AI Agent can make and receive calls. Until the details are entered, the notice Provider not set up (لم يتم إعداد المزود) shows at the top.

SIP provider lineCopy Anchor Link

• DID / SIP number (رقم DID / SIP)
• SIP server (خادم SIP): the hostname of your provider's server.
• SIP port (منفذ SIP): shows 5061 by default.
• Transport protocol (بروتوكول النقل): defaults to TLS (recommended) (TLS (موصى به)).

PBX settingsCopy Anchor Link

The WebRTC connection details for your AI Agent's phone:

• Agent WSS URL (رابط WSS للوكيل): a WebSocket URL, e.g. wss://your-pbx:8089/ws.
• PBX host (مضيف PBX): the address of your PBX server.

Then click Save settings (حفظ الإعدادات).

Call StaffCopy Anchor Link

Here you give staff members extensions for this AI Agent's widget calls. A member with an extension here receives the widget calls that the AI hands over to a staff member. This extension is separate from the member's own SIP extension, which stays for SIP and outbound calls.

Each member has one row:

Each row also has an Auto-assign (تعيين تلقائي) button. To refresh the list, use the refresh icon at the top of the page.

Common tasksCopy Anchor Link

• Voice and calls setup

RelatedCopy Anchor Link

• Call Log
• Dialect
• General settings